Employees must have skills like familiarity with new technology, data analysis, interpersonal skills and ability to learn quickly in a fast-paced environment, to adapt to digital transformation. Creativity and ability to execute and a customer-centric approach are also important skills required.
There is a big demand for people who have these skills and there are great job opportunities in the marketplace. Digital transformation should target at improving customer experience by digitization of operational processes, recreating new business models and by utilizing design thinking, to survive in a competitive marketplace.